Returns & Exchanges

Last updated: 6 October 2026

Every return, exchange or cancellation request is handled only through our support team: contact us first and do not send any item back before we confirm. This page explains how this works and does not reduce any right the law gives you.

Cancelling before shipping

You can cancel an order by phone, WhatsApp or email until the goods are handed to the carrier/courier. Anything you paid is refunded in full by the same method.

Returns (changing your mind)

• Time limit: up to 7 working days after delivery.
• Condition: undamaged, unused, with all accessories, tags and original packaging.
• How: contact us by phone, WhatsApp or email with your order number and we will arrange the return.
• Return shipping cost: paid by the buyer when returning a non-faulty item; paid by us for faulty, damaged or wrong items.

Items that cannot be returned

• Goods made or sourced to your own specification (as the law’s exceptions allow), unless faulty or not as ordered.
• Goods damaged after delivery through use or improper storage, or with missing parts.

Faulty, wrong or damaged items

Inspect the parcel on delivery and report any visible damage to the courier/carrier and to us at once (send photos). Report other defects as soon as possible and within 7 working days. In these cases you can ask for replacement, repair or refund as the law provides, and we pay the return shipping.

Exchanges

You can exchange for another item, colour or size if in stock and the returned item meets the conditions above; any price difference is settled.

Refunds

After we receive and check the returned item, the goods amount is refunded by the original payment method (or to your own bank account for in-person/card-to-card payments). How soon funds appear depends on your bank. You can ask us about the status at any time.

Contact

+98 76 4449 1222 · WhatsApp +98 934 769 1222 · info@danddhome.shop